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IT & Digital consulting
When there is a digital problem, that is where we start
From choosing the right solution to fixing technical problems on existing projects: we put IT expertise to work on concrete decisions and problems.
Two modes, one service
Two needs, the same approach: start from the problem
You can come to us when you do not yet know which digital solution you need, and equally when you already have a project, a tool or something that is not working as it should. The starting point changes; the way of working does not.
Where it starts
Strategic consulting
Not sure yet which solution you need?
We look at goals, processes, tools and constraints to work out what is worth building, integrating or changing before you invest.
A clear direction before building.
On-demand technical consulting
Already have a problem or a project that needs technical expertise?
We analyse the situation, identify the causes and the alternatives, and work with you towards a concrete solution.
Technical expertise when you need it.
Who it is for
When technical expertise is the thing that is missing
The starting point can be a doubt, a decision to be taken, or something that has ground to a halt.
People who don’t know which solution they need
To turn a concrete requirement into alternatives that can be understood and compared before spending.
People with a project already under way
To assess an existing site, piece of software or platform from an independent technical point of view.
People with an open technical problem
To understand what is causing it and which route leads to the solution most effectively.
People choosing a technology
To weigh up stacks, tools and integrations before a decision that is hard to reverse later.
What this service is not
We are not a general IT help desk or consumer tech support: we do not deal with workstations, office networks or hardware. We work on digital projects and problems (software, web, automation, integrations and architecture) and every request is assessed first to establish whether it falls within the expertise available.
Areas we work in
Technical expertise applied to the problem, not to a fixed catalogue
We do not start from a list of products to sell: we start from what you have to decide or resolve, and see which area it touches.
Software and applications
Analysis of problems, evolutions, technical choices and solutions for existing or planned applications.
Web and e-commerce
Performance, features, technical structure, integrations and problems with sites and platforms.
AI, automation and processes
Assessment of manual tasks, workflows and opportunities, including the ones where AI adds something and the ones where it does not.
Integrations and APIs
Systems that do not talk to each other, fragmented data and services that have to be connected.
Architecture and technology choices
Assessment of stacks, tools and approaches before taking significant technical decisions.
Analysis and troubleshooting
Finding the cause of a technical problem and defining the most effective route to resolving it.
The areas say where we can be useful; they do not form a closed catalogue. Every request is assessed before any work starts, to confirm it falls within the expertise available.
The consulting can stop at consulting.
You are under no obligation to hand Hextern the build that follows. We can stop at the analysis and the recommendations, work alongside your team, or take on the implementation directly where that is the most sensible answer.
How we work
The same route, whether it starts from a choice or from a fault
The format changes with the problem; the method does not: understand the context, analyse it, propose a solution, decide together and, where needed, act.
Discover the Hextern methodContext
We understand the problem, the goal and the current situation.
Analysis
We examine systems, constraints, tools and possible causes.
Solution
We define the most sensible approach and weigh up the alternatives.
Decision
We agree what is worth doing and in what order.
Implementation
Where it is asked for, we can move from the recommendation to the build.
Outputs
Not just a conversation, but a direction you can use
What remains after the consulting depends on the problem addressed, but it is always something you can act on, including without us.
The outputs depend on the kind of consulting and on the problem addressed, and are agreed before starting. A contained conversation may produce some of them; a wider analysis may call for others.
Diagnosis
What is causing the problem, or which elements are holding it back.
Proposed solution
The recommended approach and any alternatives.
Priorities
What is worth tackling now and what can wait.
Roadmap
A route for the problems or projects that need several phases.
Technical recommendations
Choices, tools or architecture suggested where needed.
Implementation
Where agreed, we can also work directly on the solution.
Ways of working
The format follows the problem to be solved
A contained question may take a few hours of support. A wider analysis may take a structured engagement. Before starting we agree the scope and the format together.
On-demand specialist support
Hourly rate, agreed before the work
Technical expertise on a contained question, for as long as it takes: a review, a discussion or working alongside your team, without starting a wider engagement.
Suits
troubleshooting, technical reviews, choosing a tool, support on a project in progress, working alongside a team
Structured analysis and assessment
Scope and outputs agreed before starting
When the question calls for studying processes, systems or documentation, we agree together the activities, the depth of the work and what gets delivered.
Suits
roadmaps, process analysis, preliminary design, defining a digital solution
Timings and investment
A few hours of support, or a structured engagement
The hourly reference applies to specialist support and to contained conversations. Analyses that call for studying several systems, processes or sets of documentation are defined with their own scope and quote.
Reference rate
- Technical and digital consulting
- €50/ hour
Structured analysis
Analysis, assessment and roadmaps
Duration defined by the agreed scope
On quotation
When interviews, system checks, architecture or documentation are involved, we agree the activities, the outputs and the depth of the work beforehand.
The consulting stays usable even if you decide to hand the implementation to your team or to another supplier.
Before starting we define the problem to be addressed, the format, the expected outputs and the investment. No additional work begins without a new approval.
Frequently asked
Frequently asked questions about consulting
How the consulting starts, what you receive and how the cost is set, with no hidden obligation towards other services.
Yes, and it is one of the most frequent uses of the service. We analyse the project, the systems or the tools already in use, identify what is holding them back and define with you how to act.
Yes. Specialist support is bought at an hourly rate: a check, a technical discussion or a review does not require starting a wider engagement.
No. You can start from the problem or the goal: identifying the sensible solution is part of the work, not a prerequisite for starting.
Yes. We look at how they are used, what limits they produce and which alternatives or integrations are worth considering, without assuming they have to be replaced.
Not automatically. Where it is agreed and where it falls within the expertise available, we can move from the recommendation to the build: in that case the work is defined and approved separately.
No. The analysis and the recommendations stay usable if you decide to proceed with your own team or another supplier. The consulting is not a deposit on anything.
Specialist support follows an hourly rate agreed before the work. Structured analyses are quoted against a scope and a set of outputs defined together beforehand.
We work mainly across software, web and e-commerce, automation, integrations and APIs, architecture and digital systems. Every problem is assessed in advance to confirm it falls within the expertise available: we do not promise to cover every technology in existence.
The first step
Have a digital problem? Let’s start from that
Tell us what you have to decide, improve or resolve. We’ll work out together which kind of support makes sense.
- A 30-minute call
- Free and with no commitment
- No obligation afterwards